Gerogery Hotel applauded after hitting back at cruel ‘troll’ who left a ‘disgusting’ one-star review

A country pub has been applauded for its tongue-in-cheek response to a one-star review.

A man named Robert slammed the Gerogery Hotel, in rural NSW just 20 minutes north of Albury, as ‘absolutely disgusting’ for serving someone ‘obese’ a lot of food.

Staff were left scratching their heads at the hostile feedback from the ‘pathetic, judgmental keyboard warrior’ and encouraged fans to tag their ‘favourite Robert’, who is not an ‘internet troll’, to offset the negativity.

The bar is famous for its ‘challenge meals’ where guests try to finish a large plate of steak, chicken parmigiana or a burger in less than an hour.

Gerogery hotel officer Norm Carl told FEMAIL that Robert had never visited the establishment but somehow struggled with their food challenges.

Gerogery Hotel has left hundreds in stitches with its brutal response to a cruel one-star review which the establishment called 'absolutely disgusting'.

Gerogery Hotel has left hundreds in stitches with its brutal response to a cruel one-star review which the establishment called ‘absolutely disgusting’.

A man named Robert slammed the bar for serving a large 'challenge meal' to a patron he described as 'obese'

A man named Robert slammed the bar for serving a large ‘challenge meal’ to a patron he described as ‘obese’

“What kind of world do we live in that someone can leave a review of a business they haven’t even been to?” he said.

The owner added that he doesn’t see many negative comments on the hotel’s visits and often ignores trolls so as not to ‘encourage’ them.

However, Norm had to turn off comments on one particular post from a diner after it caused a nasty backlash – prompting Robert to take to Google to complain instead.

‘Why the hell would you serve someone so obese so much food? Absolutely disgusting,” Robert wrote.

‘Might as well put up a picture of an (alcoholic) drinking jug. Be better.’

Gerogery Hotel management retaliated against Robert, who they said was not welcome at the establishment.

‘He appears to be a pathetic, judgmental keyboard warrior hiding behind a limited profile. We think Robert should take his own advice and be better,’ they said.

The Gerogery Hotel is famous for its 'challenge meals' where customers try to finish a large plate of steak, chicken parmigiana or a burger in less than an hour

The Gerogery Hotel is famous for its ‘challenge meals’ where customers try to finish a large plate of steak, chicken parmigiana or a burger in less than an hour

‘We realize a lot of Roberts is fantastic. Robert Downey Jr, Robert De Niro, Robert Irwin. Tag a Robert who is a top guy and not an internet troll who needs to visit the G-Rodge because they are welcome.’

They added the hotel deals and served whatever their customers wanted and reported the review because it was ‘completely against’ what they believe.

‘Gerogery Hotel NSW is an inclusive welcoming environment where you come for a great feed and a good time. Feel free to do the same.’

Many jumped to the pub’s defense and thought the reaction to Robert’s dismal review was hilarious.

“I think he should change his name to Stephen. He is not welcome in the Robert club,” said another Robert.

“All I heard from that review was that you serve big meals, sounds good to me,” one user laughed.

‘Is he complaining about the size of his own meal being too big? What does he want the staff to do? Weigh, portion control and do a nutrition chart for him on that?’ someone asked.

Gerogery Hotel residents can choose to put their stomachs to the test by polishing off one of the great challenge meals in less than an hour.

Management suspect Robert has never visited the Hotel as his review was accompanied by a photo of a man eating one of their challenge meals taken from their Facebook page

Management suspect Robert has never visited the Hotel as his review was accompanied by a photo of a man eating one of their challenge meals taken from their Facebook page

There’s a $45 ‘Double Stacka’ chicken parmigiana, $45 five-patty ‘Quintuple G-Rodge burger’ or the $50 1kg rump steak with a large portion of salad and chips.

The giant meals appear to have become a divisive topic on the hotel’s Facebook page with some saying it looks like a ‘heart attack’ on a plate.

“Most of the reactions we get on Facebook are positive, 99.9 percent of people see it for what it is and it’s a bit of fun,” Norm said.

“People complain about the famine or the homeless, but they are the minority who don’t understand that eating a big meal has no impact on someone sleeping rough.”

Norm posted a photo of a local taking on the challenge with a group of friends – as the hotel usually does when someone orders the meal.

“He’s not an inactive guy, he’s part of the cricket club and came with the rest of the team, but he’s a bigger guy so he got a lot of negative comments on the post,” he said .

‘It got to the point where I thought I would have to take the post down because it was online bullying, but I found a way to turn off the comments.’

Norm said he was ‘horrified’ by the horrible comments and was shocked when he saw Robert had posted the photo on his cruel Google review.

Fortunately, Google took down the one-star review per Norm’s request.

He added that many fans on Facebook have dubbed the name Robert as the ‘new Karen’.