Moment wheelchair user, 29, crawls up stairs at London Overground station on her bottom due to broken lifts – as staff are heard ‘laughing’ when she is told it is fixed just as she reaches the top

  • Jennie Berry shuffled up the stairs at Dalston Junction station

This is the moment a disabled woman was forced to crawl up a flight of stairs at a London Overground station because of a broken lift.

Staff were seen giggling at wheelchair user Jennie Berry, 29, who was left to shuffle up the steps on her bottom.

To add insult to injury, a technician announced that he had got the lift working just as Ms Berry reached the top step.

Station staff were heard joking with Ms Berry that she could ‘use the lift if she wanted’ at the exact moment she completed her 15-minute climb.

The frustrated passenger filmed herself struggling at Dalston Junction station in North East London after arriving on an Overground train late on Thursday night.

Wheelchair user Jennie Berry was left to shuffle up a flight of stairs on her bottom due to a broken lift at Dalston Junction station in London

Wheelchair user Jennie Berry was left to shuffle up a flight of stairs on her bottom due to a broken lift at Dalston Junction station in London

Ms Berry said there was no assistance on the platform when she arrived at the station late at night, with staff only appearing when she had completed her 15-minute climb.

Ms Berry said there was no assistance on the platform when she arrived at the station late at night, with staff only appearing when she had completed her 15-minute climb.

Ms Berry, 29, who was trying to reach her hotel outside the station during a visit to the capital, said she was most annoyed by the way she was treated by Transport for London (TfL) staff.

Help only appeared when she was three steps from the top of the stairs, where one man in an orange high-vis jacket could be heard telling the helpless passenger that the lift had been broken for a month, adding : ‘Did not you know? ‘

After being informed that the lift had been fixed, he was heard joking with a colleague: ‘She’ll be happy now.’

She said: ‘There was no sign from the station I was leaving from to tell me the lift was out of order, nor were there any staff on the platform to help me get to another accessible station in the trying to get out the other side. direction and then try to get home from there.

‘So I crawled up these stairs because my hotel was literally outside this station.

She added: ‘As a wheelchair user I’m not the first person this has ever happened to and I certainly won’t be the last.

“Things need to change fast and fast for disabled travellers.”

Staff were then heard laughing at the helpless passenger as she reached the top of the stairs

Staff were then heard laughing at the helpless passenger as she reached the top of the stairs

The wheelchair user later hit back at comments directed at her video, saying some people ‘didn’t get it’ and should ‘go back under the rocks and leave her alone’.

She added that she was ‘one person out of thousands going through this’.

Mark Evers, Chief Customer Officer at TfL, said: ‘We are deeply sorry for the distressing experience Jennie Berry had while traveling with us and we are urgently looking into this incident with Arriva Rail London, which operates the London Overground on our behalf . , to ensure that this does not happen again.

‘We understand that lifts being out of service can have a significant impact on customers who rely on them, and we are committed to making transport in London more accessible.

‘We are also working harder to ensure that lifts are repaired quickly and that information about their availability is published promptly.

“I am sorry that the necessary information was not readily available in this case.”