Quay Park Regis Hotel: Couple are forced to sleep in a Brisbane hotel lobby after discovering cockroaches and bed bugs in their room

  • A couple found creepy crawlies in the hotel room
  • Slept in hotel lobby due to everything else booked out
  • Do you know more? Email max.aitchison@mailonline.com
  • READ MORE: Aussie couple’s bedbug hell

A young couple is forced to spend the night in a hotel lobby after discovering some unwelcome guests in their room.

Melbourne man Benjamin and his partner booked a one-night stay at the four-star North Quay Park Regis Hotel on the Brisbane River near the CBD on Saturday night.

It was meant to be one last romantic night together before embarking on a long distance relationship.

But the romantic getaway turned into a nightmare soon after they returned to the room after dinner and opened a chocolate bar in front of the TV.

The couple's one-night stay in the four-star North Quay Park Regis Hotel was a disaster (photo sleeping together in the lobby)

The couple’s one-night stay in the four-star North Quay Park Regis Hotel was a disaster (photo sleeping together in the lobby)

A tourist couple were forced to sleep in a hotel lobby after discovering their room was infested with cockroaches and bed bugs (pictured)

A tourist couple were forced to sleep in a hotel lobby after discovering their room was infested with cockroaches and bed bugs (pictured)

“My girlfriend went to take a shower, but when she came back to the couch she said, ‘What the hell is this?'” Benjamin said. The Courier Mail.

“I looked down and saw there were actually two cockroaches on the chocolate eating it.”

The couple managed to trap some of the cockroaches in a glass.

They were horrified to then discover what appeared to be a bed bug crawling on their pillows.

“I thought ‘oh god, no way’ and I flattened it and stripped the bed halfway back to look at more,” Benjamin told Yahoo News.

‘I didn’t see anymore, but I saw some black dots. I didn’t really know what to look for as this is the first time I’ve ever come across it’.

They tried calling out-of-hours staff and Booking.com, the website they used to book the room, but couldn’t reach anyone.

All nearby hotels with 24-hour lobbies were already booked out, according to Benjamin.

The couple ended up sleeping in the foyer.

“I ended up sleeping for 30 minutes with all the people coming in and out of the hotel from partying,” Benjamin said.

Hotel management group StayWell Holdings general counsel Richard Doyle said the hotel’s after-hours staff tried to contact the on-site caretaker but were unable to reach the caretaker at 2am.

“We accept this as a failure on our part,” Mr Doyle said.

‘The guest could not be relocated within the hotel as all our other rooms were full.

‘Our staff usually help guests find alternative rooms where there are problems, although it is difficult when problems arise at 2am.’

A spokesperson for the hotel (pictured) insisted they had 'no cases of bed bugs or cockroaches prior to this incident

A spokesperson for the hotel (pictured) insisted they had ‘no cases of bed bugs or cockroaches prior to this incident

The couple managed to trap some of the cockroaches in a glass.

The couple managed to trap some of the cockroaches in a glass.

The couple were promised a full refund the next day.

However, Benjamin claimed online on Monday night that they are yet to be compensated for the nightmare ordeal.

A spokesman for Park Regis added there had been ‘no cases of bed bugs or cockroaches prior to this incident, including from guests staying in the same room the night before’.

“However, we had the entire hotel fumigated in response.”

On Monday, Benjamin posted an update on Reddit claiming that he had quarantined his luggage in case it was infected with bedbugs.

“All my clothes are in the freezer and my bags are in bigger bags under the hot sun,” Benjamin wrote.

He has since reported the incident to the authorities and filed a complaint with StayWell for compensation.

“Hopefully no one else comes to that hotel in this situation,” he added.

The couple won't forget their romantic getaway (pictured in the hotel lobby) in a hurry

The couple won’t forget their romantic getaway (pictured in the hotel lobby) in a hurry